This page explains the refund guarantee that applies to Life Manager™ placements from 1001455002 ONTARIO INC., doing business as Delegation Now (“Delegation Now”). It is part of our Terms of Service and should be read with them.
All payments are final, and fees are not refunded for work already performed. If your Life Manager™ isn’t working out, we replace them at no additional charge. If you meet every condition on this page and four different Life Managers™ don’t work out, you’re eligible for a full refund.
Why Payments Are Final
Your fees pay for the time and work of a dedicated Life Manager™ and the management around them. That time is used from the day your Life Manager™ starts, so fees for work performed are not refundable, even if you feel your Life Manager™ did not perform as expected. In that case your remedy is a replacement, not a refund.
Free Replacement
If your Life Manager™ isn’t working out, tell us. We’ll look into your concerns and work to fix them. If nothing improves, we’ll match you with a different Life Manager™ at no additional charge.
When You’re Eligible for a Full Refund
To be eligible for a full refund, all of the following must be true:
- You have enough work to delegate. You have at least 20 hours per week of tasks that can be handed to a Life Manager™, such as inbox and calendar management, scheduling, travel, errands, research, and recurring admin, and you actually assign that work. A Life Manager™ can only save you 20 hours a week if there are 20 hours of work to hand over.
- Four different Life Managers™ didn’t work out. You have been matched with four different Life Managers™ in total (your original placement plus three replacements), and none of them worked out.
- You did your part. Across those placements, you kept up your side of the working relationship. Primarily, you:
- held daily check-ins with your Life Manager™,
- assigned them work consistently,
- helped train them as needed,
- reviewed their end-of-day reports, and
- communicated properly with your account manager, including reaching out to us when you needed help.
- Your account is in good standing. Your fees are paid as due, no chargeback or payment dispute has been opened, and you gave your Life Manager™ the access and information they needed to do the work.
How to Request a Refund
Email [email protected] with the subject line “Refund Guarantee.” We’ll review our records for your account, including task logs, call records, and reports, decide eligibility in good faith, and confirm the outcome in writing. Approved refunds are returned to your original payment method.
What This Guarantee Is Not
The Refund Guarantee is a conditional refund policy. It is not a guarantee of results, time savings, earnings, or any other outcome.
Results are not guaranteed and are not typical. Client success depends on individual effort, experience, application, and many other factors unique to each business. Testimonials reflect exceptional outcomes and should not be considered average. Delegation Now makes no guarantee of financial results. All information provided is for general informational purposes only and should not be considered professional advice.
Except as described on this page, all fees are non-refundable. On questions of replacement and refunds, this page controls over any other part of our Terms of Service.
Questions
Email us at [email protected]. See also our Terms of Service and Privacy Policy.